1. Scope
This policy applies to all bookings made with Paphian Blue Travel Agency (“Paphian Blue”, “we”, “us”) through www.pbholidays.com, by email, phone or WhatsApp. It covers tours and excursions, safaris, cruises, diving, activities, transfers, and car, bike, electric scooter and mobility equipment rentals.
In short: you can cancel and get a full refund up to 24 hours before the scheduled date and time of your service. Cancellations made less than 24 hours before, and no-shows, are not refunded.
This policy forms part of our Terms & Conditions. Where a service is delivered by a third-party supplier, any stricter supplier terms will be shown to you before you book.
2. Prices and payment
- Currency. All prices are in euro (€) and include VAT where applicable. Prices marked “From €… / adult” are starting prices; the final price is shown before you confirm.
- Payment methods. We accept major debit and credit cards (Visa, Mastercard) through our secure online payment provider, and cash or card where pay-on-site is offered. We never ask for card details by email, phone or WhatsApp.
- When you pay. Depending on the service, you pay in full at booking, pay a deposit at booking with the balance due on the day, or pay on the day. The option that applies is shown at checkout and in your confirmation email.
- Confirmation. A booking is confirmed only when you receive our written confirmation by email. Keep it and show it (printed or on your phone) on the day.
- Price errors. If a price is clearly wrong because of a technical or typing error, we will contact you before confirming. You may then accept the correct price or cancel for a full refund.
- Extra charges. Optional extras, fuel, tolls, park entry fees or personal expenses are not included unless stated in the booking.
3. Cancellation by the customer
Cancellations made by customers are accepted at least 24 hours before the scheduled date and time of the service. Cancellations received later than that, or failure to show up, are not refunded.
| When you cancel | Refund |
|---|---|
| 24 hours or more before the scheduled start | 100% of the amount paid |
| Less than 24 hours before the scheduled start | No refund |
| No-show, or arriving too late to join | No refund |
| Leaving a tour, cruise or activity early | No refund for the unused part |
The 24 hours are counted from the time we receive your cancellation in writing (email or WhatsApp), using Cyprus local time, to the scheduled pick-up or start time on your confirmation.
4. Changes, no-shows and late arrivals
- Changing date or time. You can ask to move your booking to another date free of charge up to 24 hours before the scheduled start, subject to availability. Any price difference will be charged or refunded.
- Changing the number of people. Adding people depends on availability. Removing people follows the 24-hour cancellation rule above.
- Pick-up. Please be at the agreed pick-up point at least 10 minutes early. Drivers and boats cannot wait for late guests without delaying others, so a missed pick-up counts as a no-show.
- Wrong details. We are not responsible for a missed service caused by a wrong phone number, email, hotel or pick-up point given at booking.
5. Cancellation by us or the supplier
We or our supplier may cancel or change a service because of bad weather or sea conditions, safety concerns, not enough participants, road closures, strikes, official restrictions or other events outside our control.
If this happens, we will tell you as soon as possible and you can choose:
- another date or a similar service, at no extra cost, or
- a full refund of the amount paid for that service.
If a service changes in a minor way (for example a different route, stop order, boat or vehicle of the same category), no refund is due. We are not liable for other costs, such as flights, hotels or transport, linked to a cancelled service.
6. Rentals (cars, bikes, e-scooters, mobility equipment)
- Cancellation. The same 24-hour rule applies, counted from the scheduled pick-up or delivery time.
- Early return. No refund is given for unused rental days once the rental has started.
- Security deposit. A refundable security deposit may be held on a card or paid in cash at pick-up. It is released after the item is returned on time, in the same condition and, for cars, with the agreed fuel level.
- Damage, fines and extras. Damage not covered by insurance, traffic or parking fines, lost keys or accessories, and late-return fees may be deducted from the deposit or charged afterwards, as set out in the rental agreement.
- Requirements. Renters must meet the age and licence requirements in the rental agreement. If they are not met at pick-up, the rental cannot go ahead and the booking is treated as a late cancellation.
7. Refunds
- Approved refunds are paid back to the original payment method.
- We process refunds within 14 days of the cancellation being accepted. Your bank or card issuer may take a few more working days to show the money in your account.
- Cash payments are refunded by bank transfer or at our Paphos office.
- Bank or currency conversion charges applied by your own bank are not refundable by us.
- If you have a problem with a payment, please contact us first so we can solve it quickly before you raise a dispute with your bank.
Your rights. Under EU consumer law, the 14-day right of withdrawal for online purchases does not apply to leisure services and car hire booked for a specific date or period. This is why the 24-hour rule above applies instead. Nothing in this policy limits any other rights you have under Cyprus or EU law.
8. How to cancel and contact us
To cancel or change a booking, send us your booking number, full name and the service date by:
- Email: sales@pbholidays.com
- Phone / WhatsApp: +357 26 965650
- In person: Paphian Blue Travel Agency, Poseidonos Avenue, Paphos, Cyprus
A cancellation counts once we have received it in writing. We will reply by email to confirm it and any refund due.
We may update this policy from time to time. The version published on the website when you book applies to your booking. This policy is governed by the laws of the Republic of Cyprus.